Shipping policy

Thank you for visiting and shopping at CHASKKO.COM (a brand by DP UDYOG). The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed and dispatched within 1 to 3 business days.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: We offer FREE Standard Shipping on all orders above ₹450.

  • Standard Shipping: For orders below ₹450, a standard shipping fee will be applied at checkout.

  • Estimated Delivery Time: Once dispatched, orders typically take 3 to 7 business days to be delivered anywhere in India, depending on your location and the courier partner's network.

(Please note: Delivery delays can occasionally occur due to unforeseen circumstances like extreme weather, restricted zones, or logistical issues at the courier's end.)

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email and/or SMS once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours of dispatch. You can use this link to track the real-time status of your package.

4. Service Areas

Currently, CHASKKO.COM ships to select geographies and pin codes strictly within India. We do not offer international shipping at this time.

5. Damages or Lost Packages

We take utmost care in packaging our products to ensure they reach you safely.

  • If you receive a damaged product or notice that the packaging has been tampered with, please do not accept the package and return it to the delivery personnel.

  • If you discover the damage after opening the package, please contact us within 24 hours of delivery with clear photographs of the damaged product and packaging. (Please refer to our Return & Refund Policy for more details).

  • Chaskko (DP UDYOG) is not liable for any products damaged or lost during transit if the incorrect shipping address was provided by the customer.

6. Incorrect Shipping Addresses

Please ensure that you provide the correct and complete delivery address, including the PIN code and a reachable mobile number. We will not be responsible for delays, lost packages, or returned shipments caused by an incorrect or incomplete address provided at checkout. Any re-shipping charges due to such errors will be borne by the customer.

7. Contact Us

If you have any questions about the shipping and delivery of your order, please feel free to reach out to us:

  • Phone: +91 7372929291 (10:00 AM to 6:00 PM, Monday to Saturday)

  • Email: customersupport@dpmouthfreshner.com

  • Address: Hirawala RICCO Industrial, Kanota, Agra road, Jaipur 303012 (Raj.)