Refund policy

General Policy Overview Once an order is placed, it cannot be returned, exchanged, or cancelled. We do our best to ensure every order is perfect, but in case it’s not, we’d love to make it right! To know more about our detailed policy, please read below or contact our customer care.

1. Cancellations

  • Once an order is confirmed and we provide a tracking ID, we are unable to cancel or make any changes to the order.

2. Returns & Refunds

  • No Returns Policy: Due to the nature of our products, we generally cannot accept returns.

  • Exceptions / Reporting an Issue: However, if you are facing any issues with your received product (e.g., damaged or incorrect items), please get in touch with us with a photo of your order within 24 hours of receiving it.

  • Resolution & Refund Process: Once we have the necessary information, we will work with our Quality Control team and Shipping partner to address the issue. After due consideration regarding the delivered product's tangibility and/or its return state, we shall refund the amount within 7 to 21 working days upon receiving the delivered product(s) back at our facility.

3. Customer Care Support

For any complaints, queries, or assistance regarding your order, please reach out to our support team:

  • Phone: +91 7372929291 (10:00 AM to 6:00 PM, Monday to Saturday)

  • Email: customersupport@dpmouthfreshner.com